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Perceptis is the country’s leading provider of advanced help desk and customer support services to the nation’s educational institutions. Through a powerful combination of data analytics, collaborative partnerships and highly qualified people, we apply a holistic, tailored approach to streamline the business of education.
We help students, faculty or staff with questions about email, admissions, how to connect to the network, benefits, payroll, financial aid, and more, with a passion for creating great customer experiences. Whether they choose to tap into our fully redundant system of call centers and help desks, or convenient and simple self-help online support, we provide the right answer. With one call. In less time.
Our advanced knowledge management and data metrics tools take us beyond simple call response. We employ structured root cause analysis that continuously improves the processes that drive the business of education. From IT to payroll to benefits to admissions to financial aid questions and beyond, Perceptis provides a single point of contact and accountability to break the unproductive and costly cycle of “call-help-call again”.
Accountable. Data-driven. Customized. Cost Predictable. And, best of all, Proven. With a single quality measurement of a 100% referable customer base, you’re welcome to contact any of our educational partners to learn for yourself how we helped them not just achieve but surpass their goals.
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HOT SPOTS
Perceptis Ranks Among the Fastest Growing Companies in America Partnership Provides 24/7 Help Desk for Moodlerooms LMS Solutions Case Study Fitchburg State - 180% Increase in FCR, 360% Improvement in Customer Satisfaction Perceptis Wins Weatherhead 100 Award as One of the Fastest Growing Businesses in Northeast Ohio
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